What Is Live Chat Support? How Does A Live Chat Work?

In this article, we will discuss what is live chat support exactly and how does a live chat work.

Live Chat Support is a web-based service that allows communication in real-time over the internet. It allows businesses to chat with online visitors to their web page. Visitors are able to get answers to their queries or otherwise are referred to an expert for exact information.

Live Chat works by enabling instant communication with your website visitors via prompt messaging.

 

What is live chat

At Real Interact, once you sign up with us, our in-house trainers go through your website content to understand what precisely you want to achieve via Live Chat. We share script with you for final approval and then start training our resources. After deployment of JavaScript to your website, online chat goes live.

It’s pretty simple onwards. When a visitor comes to your website, they can initiate chat with a simple click on the live chat icon. Our agents greet each visitor within few seconds and start a conversation. Our agents assist the visitor and gather any contact information you’ve asked us to gather. After the conversation ends, the chat transcript is sent to your email(s) and lead is sent to your CRM.

Live Chat Solutions

There are many live chat solutions and service providing software in the market. The type of software you’ll need depends on the type and requirements of your business, thus there is no best option that would be suitable for every website. A few convenient and effective live chat tools are used by Real Interact are:

LiveChat: LiveChat is a leader in this software industry. It offers attractively designed apps that are easy to use by agents even on the go. LiveChat definitely turns visitors into leads.

SnapEngage: SnapEngage offers service to all sizes of business. It offers exclusive add-ons and features which justify its cost. It is also best to use for medical businesses because it is HIPAA compliant.

LiveAgent: LiveAgent seamlessly matches many organizational structures, small medium or large. It transforms chats into tickets for easy assignment to agents or departments/groups. You are able to communicate with visitors via chats, calls email and social media. It has been the most trusted live chat software in 2019.

Live Chat Outsourcing

Live Chat outsourcing enables you to provide support to your website’s visitors via 24/7 human live chat help even for different time zones, making it convenient for you. You can easily convert the leads to sales with the help of live chat outsourcing whatever online business it may be. Outsourcing customer support is cost-effective in terms of providing extra office space, paying for the support team, contracts, and HR.

Live Chat Operators

The live chat operators chatting on your website will be trained specifically as per your business model which ensures a customized experience for every prospect they chat with. Whether it’s the middle of the night on a weekday or break of dawn on a Sunday, whether it’s Columbus Day or Christmas Eve; we’re always live greeting each and every visitor that lands on your website.

When a visitor comes to your website, they can initiate the chat with a simple click on the live chat icon. Our agents greet each visitor within a few seconds and start a conversation. Our agents assist the visitor and gather any contact information you’ve asked us to gather. After the conversation ends, the chat transcript is sent to your email(s) and the lead is sent to your CRM.

Live chat pricing

Whether you have very high traffic on your website or you think you’re only going to have a few visitors per month, we’ve got a plan for you. At Real Interact we ensure that you get your dollars’ worth. Real Interact is offering cost-effective live chat pricing. Cost for 24/7 English Chat is $7/Lead.

You will get 24/7 availability, real-time communication, chat transcripts, reports and lead forwarding (Email) to name a few features that we offer for your website at that price.

Live Chat Demo

Check out our live chat demo and you’ll know how live chat is beneficial in increasing sales. Let us show you how much more leads we can help you generate through our 24/7 fully managed multilingual chat solution.

You can try our service for free. During the trial, if you think that it’s not working out for you, you can simply walk away and we won’t even charge you for the leads that we’ve generated for you during that time.

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