Live Chat Pricing

Our live chat pricing is cost effective and we bring a crafted and inspired approach to every project we work on, which is why our clients love us and why they keep coming back.

WHAT'S THE DEFINITION OF A LEAD?

Even though we are driven to gather all the information you request during the training process, a lead could be as simple as following

  • Chat with name, phone and email address.

  • Chat with name and phone number.

  • Chat with name and email address.

  • Chat with email address.

  • Chat with phone number.

  • Chat with email and phone number.

  • Hire Us

PHONE ANSWERING SERVICE
We offer 24/7 inbound phone answering service too at $3/message we take.

Signup for 15 Days No Obligation Trial

Features

Lead Forwarding

Automatically forwards your leads to pre-defined email addresses, meaning you get your leads almost instantly. A faster response rate ensures customer satisfaction and helps towards a successful conversion

Manager

Having a personalized manager means any changes you need to make to the script or the way your chats are handled can implemented within the hour on weekdays and within half a day over the weekend.

Trained Agents

The people chatting on your website will be trained specifically as per your business model which ensures a customized experience for every prospect they chat with. When a customer has questions and the chat agent isn’t able to answer, you lose half a chance of converting that lead. But that’s not the case with us.

Remove Logo

All our chat windows come with our logo by default. But if you want to remove that logo to give your visitors a bit more in house chat feel, we can do that too.

24/7 Agents availability

Whether it’s the middle of the night on a weekday or break of dawn on a Sunday, whether it’s Columbus Day or Christmas Eve; we’re always live greeting each and every visitor that lands on your website.

Cost Effective Plans

Whether you have a very high traffic on your website or you think you’re only goanna have a few visitor’s month, we’ve got a plan for you. At Real Interact we ensure that you get your dollars’ worth

14 day No Obligation Trial

You can try our service for free. During the trial if you think that it’s not working out for you, you can simply walk away and we won’t even charge you for the leads that we’ve generated for you during that time

Typing Insight

Our agents can see what the visitor is typing while they’re typing before they press return. This gives our agent a couple extra seconds to prepare their response which comes in handy when they’re handling multiple chats.

File Transfer

The chat window has a little paper clip icon while lets the visitor to upload files. This comes in very handy when your house hunter wants to show our chat operator a specific kitchen tile.

Black List

In the online world everyone is exposed to phishing and scam. When such a visitor lands on your website, our floor manager can black list their IP address so that our agents can focus on the more important prospects.

Quick Phrases

Predefined messages or canned responses ensure the quality of conversation and allows the agents to quickly answer common questions asked by most customers.

Agent Avatar

Having an avatar on the chat windows is a fun way of engaging the visitors and it makes feel welcome.

Spell Check

Spell Check ensures quality of chat and lets the agents correct themselves before sending a response. When they represent they’re representing the business, professionalism can’t be sidelined.

Web Calls

Our chat operators can transfer the visitors to your manager right in the middle of the chat. This excludes the delay between sending of chat transcript and your manager opening the email to contact the prospect

Away Mode

Our chat operator can pause to take a coffee break which ensures that no chat is wasted by ringing on an empty station.

Frequently Asked Questions(FAQs)

Live Chat Support is a web-based service that allows communication in real-time over the internet. It allows businesses to chat with online visitors to their web page. Visitors are able to get answers to their queries or otherwise are referred to an expert for exact information.

Real Interact is offering cost effective live chat pricing. Cost for 24/7 English Chat is $7/Lead.

You will get 24/7 availability, real time communication, chat transcripts, reports and lead forwarding (Email) to name a few features that we offer for your website in that price.

Live Chat is beneficial in so many ways:

  • It reduces cost.
  • It improves customer service.
  • Live chat increases sales and ROI
  • It earns customer loyalty.
  • Live chat support helps keep a record and review information later.

There are many live chat service providing softwares in the market. The type of software you’ll need depends on the type and requirements of your business, thus there is no best option that would be suitable for every website. A few convenient and effective live chat tools are:

LiveChat: LiveChat is a leader in this software industry. It offers attractively designed apps that are easy to use by agents even on the go. LiveChat definitely turns visitors into leads.

SnapEngage: SnapEngage offers service to all sizes of business. It offers exclusive add-ons and features which justify its cost. It is also best to use for medical businesses because it is HIPAA compliant.

LiveAgent: LiveAgent seamlessly matches many organizational structures, small medium or large. It transforms chats into tickets for easy assignment to agents or departments/groups. You are able to communicate with visitors via chats, calls email and social media. It has been the most trusted live chat software in 2019.

Live Chat enables instant communication with your website visitors via prompt messaging.

Once you sign up with us, our in-house trainers go through your website content to understand what precisely you want to achieve via Live Chat. We share script with you for final approval and then start training our resources. After deployment of Java Script to your website, online chat goes live.

It’s pretty simple onwards. When a visitor comes to your website, they can initiate chat with a simple click on the live chat icon. Our agents greet each visitor within few seconds and start a conversation. Our agents assist the visitor and gather any contact information you’ve asked us to gather. After the conversation ends, chat transcript is sent to your email(s) and lead is sent to your CRM.

Customer service is an integral part of every business especially medium and large scale businesses. In today’s digital world, live chat is important for websites because it is convenient for customers; they can connect with agent easily, their queries are answered instantly and they don’t have to wait for long. Agents are able to multi-task thus it is cost-effective and it saves time. Live Chat provides a competitive advantage over other online websites that provide the same business as you do. Furthermore, live chat increases sales and also build long term relationships. Satisfied customers hardly switch and also help grow your business by word of mouth.

There is a difference between Chatbot and Live Chat. Chatbots are Artificial Intelligent computer programs that answer queries via chat interface, whereas, live chat is carried out by a human. Although chatbots are responsive, their answers are limited to what they’re programmed to say.

A large number of customers prefer to talk to human beings to get real time answers to their queries. Real Interact gives a human touch to every chat on your website. We provide round the clock live chat service. This is to ensure that the visitors on your website do not get disappointed by robotic and off the wall response to their queries.

To put it simply, yes it does. Live Chat increase conversion rate. More conversion rate means more sales. This is because of the quick and personalized help. There is an increase in the number of consumers who prefer to use live chat. People do not have to wait for a reply for long or do not want to get an automated response. A human response to their queries gives them a pleasant experience on the website. Visitors are likely to return to the same website that offers live chat service, this deepens the relationship with the consumer. Repeat customers are also inclined to refer your services to other people which ultimately leads to the growth of business and increased sales.

Live Chat Pricing

Real Interact’s Live Chat Pricing plans are very cost effective as compared to many competitors. We offer 24/7 live chat support and our live chat includes multiple user friendly features.