Our Team

At Real Interact we take care of making it easier for your clients to make decisions, whatever their need. We have implemented a multichannel network with the aim of achieving total end customer satisfaction.

We help your company to make the most of the different communication channels available. We design the sales outsourcing solution you need to generate commitment, interact and connect the brand with its clients.

Through our Call Center services, we become one more department of the client’s company, regardless of the sector or product / service in question, assuming the integral management of business processes with a complete adaptation of the philosophy, values, business culture and work methodology of our clients together with our professionalism and quality in the planning, organization and execution of the services we develop.

The objectives we pursue in all outsourcing of our clients’ business processes are:

  • Cost reduction operating and structural costs
  • Optimization in the management of human and technological resources
  • Improvement of operational and business processes
  • Achieve better and greater operational flexibility
  • Increased productivity
  • Reduction of operational risks
Adrian
Director Sales
Mike
Director Operations
Paul
Sr. Manager Operations
Paul Johnson
Business Development Manager
Urooj
Manager QA & Trainings
Alan
Manager Digital Marketing

APPROACH

Inbound Call Center Outsourcing

Real Interact is a specialized 24/7 managed Call Center provider. With our specialized resources located strategically in our offshore facilities, we not only provide multilingual chat, but also a solution where every single visitor is greeted proactively. At Real Interact, we provide a fully bespoke chat solution through a customized training process. Whether you are with the education sector and need Call Center for school, colleges and universities or a realtor who needs Call Center for a real estate firm. You could be a lawyer looking for Call Center for your law firm, a car dealership owner looking for chat for one of your dealerships or an IT guy who wants Call Center for real estate or cars marketplace. Whatever your business model is, Real Interact is the company for you. Before going Call Center on your website with our resources, we understand your business model and then train our resources accordingly. So that your prospect customers on your website get professional responses.

 

Call Center Services Outsourcing

Outsourcing via Real Interact enables you to provide support to your website’s visitors via 24/7 human Call Center help even for different time zones, making it convenient for you. You can easily convert the leads to sales with the help of 24/7 Call Center outsourcing whatever online business it may be. Outsourcing customer support is cost-effective in terms of providing extra office space, paying for support team, contracts and HR.

METHODS

Real Interact specializes in managed multilingual chat. We have a large pool of French, Spanish, Chinese, and Arabic resources that could be trained on your business model to cover your website 24/7 and convert your website traffic into leads.
Real Interact specializes in a fully managed multilingual chat solution at the call center level. We can provide resources for any volume and our guarantee is 24/7 coverage and that we greet every single visitor.

We bring a crafted and inspired approach to every project we work on.

INTERACT WITH EVERY SINGLE VISITOR RIGHT ON YOUR WEBSITE AND DOUBLE YOUR LEADS. Because of so many competitors, 97% of tour website visitors bounce off your website.

Business Strategy

At Real Interact, we provide services beyond the traditional telephone customer service, telemarketing, customer loyalty, retention, etc. configuring services tailored to our clients, our central axis being the use and implementation.

We act as a departmental area of our clients’ companies, adapting to the philosophy, values and way of working of each one of them, so that the end client does not perceive us as a call center but as one more department of the company.

We carry out comprehensive management in contact with Clients, covering the different communication channels in the market: telephone, email, SMS, click to call, web collaboration, webchat, social media, etc.