WELCOME TO
Real Interact

Inbound & Outbound Call Center Services

Customer Support

Telemarketing Services

Technical Support

Appointment Handling Services

How To Get Started

 

At Real Interact, we make our experience in the implementation and management of all computer applications of the company available to clients, Check out how to get started:

    1. Sign up
    2. Our operations / onboarding manager contact to gather requirement for start up
    3. Assign / train resources based on requirements gathered
    4. On boarding team will kick starts the project
    5. After a week, Schedule meeting with client for any feedback and inquiries
    6. QA Operations Teams Monitor the progress from the day one for continuous coaching and QA

Why Hire Us

Less Management Efforts

No Overhead Costs To Manage Resources

No Facility Cost

No Utility,Insurance & Rent to Pay

Reduces Employee Costs

No Hiring & Retention Issues

No Overheads

Reduces Cost Of Support Department

Call Center Pricing

Our Pricing Plans are Cost-Effective

Business Strategy

At Real Interact, we provide services beyond the traditional telephone customer service, telemarketing, customer loyalty, retention, etc. configuring services tailored to our clients, our central axis being the use and implementation.

We act as a departmental area of our clients’ companies, adapting to the philosophy, values and way of working of each one of them, so that the end client does not perceive us as a call center but as one more department of the company.

We carry out comprehensive management in contact with Clients, covering the different communication channels in the market: telephone, email, SMS, click to call, web collaboration, webchat, social media, etc.

Our Strategy

  1. Cut down cost and overhead for our client and provide them the best experienced resources.
  2. Ensure services of clients through customized implementations.
  3. 24/7 Call Center with all operations, Admin, HR, QA, Training.

CLIENTS & PARTNERS

WHAT THEY SAY

Industries

Healthcare

Accounting Firms

Insurance

Law Firms

Why Outsource Call Center Services

Call center outsourcing is recognized worldwide by all sorts of businesses to promote and market their business. Need to outsource outbound call center services and inbound call center services has increased because it is a cost effective and a proven strategy to get more sales and also for providing better customer support.One of the most cost effective technique is to outsource call center services. That’s why many organizations outsource their telemarketing and sales department to BPOs.

Outbound Call Center Services

Outbound sales call center providers make calls to customers with an intention to improve sales of client’s products or services. At Real Interact, we have outbound sales call center with most professional and experienced call center agents who have expertise in outbound call center services. The customer care representatives that we have are industry professionals who definitely will prove to be a good return to your investment (ROI). We as an outbound call centers are focused on sales and other services include:

  • Lead Generation
  • Telemarketing
  • Appointment Scheduling

Inbound Call Center Services / Customer Service

Inbound call center services function in an opposite manner than outbound call center. Inbound call center take care of incoming calls from customers and mainly deal with services and product’s support.Having inbound call center is a challenge for many businesses in terms of cost of hiring qualified staff and up keeping of infrastructure. With our call center outsourcing services, you’ll be cutting down your costs of training, facility cost and cost of insurance and many more benefits that come with it.At Real Interact, we handle calls of customers on behalf of our clients and we make it sure that the actions abide by service level agreement. Our inbound call center services include:

  • Call Answering
  • Technical Support
  • Inquiry Handling
  • Customer Support

CONTACT US

Give us a call, send us an email or a letter - or drop by to have a chat. We are always here to help out in whatever way we can.

    CONTACT DETAILS

    • ADDRESS

      1635 Old 41 Hwy, NW
      Suite 112-312
      Kennesaw, GA 30152

    • PHONE

      678-882-5737

    • EMAIL

      [email protected]