Live Chat For Apartments Industry

It is significantly difficult to sift through varying marketing tactics if your work is to evaluate marketing solutions for apartments. It can be difficult to conclude that which solutions would work for your apartment portfolio. There are different types i.e., corporate apartments, luxury apartments, un-furnished or furnished apartments.

Marketers have published studies which found that a few minutes response to a prospect significantly increases the chances of changing the visitor into a customer. Similarly, responding within 2 hours to an apartment prospect enhances the chances of lease conversion and of making a tour appointment.

Apartments Hunting & Live Chat

Studies reveal that customers get a positive experience with the use of live chat while they are apartment hunting as compared to other means of communication such as phone calls, email, Twitter and Facebook. A worthy chat solution contains a mixture of tech and human touch, a professional team and an inclination to improve the service. The most important thing is that a good team would deliver exceptional results and save the leasing time.

Why Live Chat To Generate Leads For Apartments

The reason as to why people prefer using live chat service is speed, comfort and convenience.

  • Having a live chat leaves an impression on prospects that you are a responsive enclave apartment community and care about customer service. Another reason is that the prospect stays engaged with you and do not move to your competitors. People prefer searching their options before they can make a decision about renting an apartment. If they do not get a prompt and speedy response, they are likely to move away from your website and go to the next one.
  • Live chat option provides convenience. It is best for those prospects who are multitasking during the day. Someone who is at work, needs answers immediately and isn’t able to make phone calls.
  • Prospects feel easier to ask questions over live chat rather than on phone calls or being face to face. This also makes it easier for companies to address questions which could be holding renters back from applying.

Lead Generation For Apartments Industry

Your chances of converting an online visitor to a qualified lead starts diminishing after five minutes have passed. Qualified live chat agents can increase the chances of capturing leads and may also help in expanding the leasing team’s efforts by qualifying prospects.

If a prospect online visitor is willing to leave their contact information i.e., name phone or email, its opens up the ways to other marketing techniques to convert the lead. The best thing is that it saves time of leasing team who can then be focused on selling to an eligible list of leads. Live chat for apartments is not limited to lead generation only, it also helps existing tenants.

 

Realinteract Live Chat For Apartments

Our team at RealInteract can help in getting qualified leads and scheduling tours for your apartment. Our agents also help the online visitors in navigating the website.

TRAINING:

Once you sign up, we, through our professional in-house trainers and content writers, understand your requirements by going through whatever information that is available on your website, gather your requirements and understand what exactly you want to achieve through live chat. Once we understand your needs and business model, we start training our resources.

DEPLOYMENT:

Once we are done with the training, we send you a snippet of Java script that gets deployed to your website along with the deployment instructions.

ONCE LIVE: it is as simple as 1,2,3

1. A visitor comes to your website

2. We greet every visitor proactively within firs few seconds.

3. We start a conversation, where we gather all you had asked us to gather and assist visitor to whatever extent you had asked us to assist visitors.

4.We gather contact information and if that includes phone number, we connect them to you right away through live phone transfer.

5. Once the conversion ends, you get the chat transcript sent to your designated emails and the lead Sent to your CRM

Features

Lead Forwarding

Automatically forwards your leads to pre-defined email addresses, meaning you get your leads almost instantly. A faster response rate ensures customer satisfaction and helps towards a successful conversion

Manager

Having a personalized manager means any changes you need to make to the script or the way your chats are handled can implemented within the hour on weekdays and within half a day over the weekend.

Trained Agents

The people chatting on your website will be trained specifically as per your business model which ensures a customized experience for every prospect they chat with. When a customer has questions and the chat agent isn’t able to answer, you lose half a chance of converting that lead. But that’s not the case with us.

Remove Logo

All our chat windows come with our logo by default. But if you want to remove that logo to give your visitors a bit more in house chat feel, we can do that too.

24/7 Agents availability

Whether it’s the middle of the night on a weekday or break of dawn on a Sunday, whether it’s Columbus Day or Christmas Eve; we’re always live greeting each and every visitor that lands on your website.

Cost Effective Plans

Whether you have a very high traffic on your website or you think you’re only goanna have a few visitor’s month, we’ve got a plan for you. At Real Interact we ensure that you get your dollars’ worth

14 day No Obligation Trial

You can try our service for free. During the trial if you think that it’s not working out for you, you can simply walk away and we won’t even charge you for the leads that we’ve generated for you during that time

Typing Insight

Our agents can see what the visitor is typing while they’re typing before they press return. This gives our agent a couple extra seconds to prepare their response which comes in handy when they’re handling multiple chats.

File Transfer

The chat window has a little paper clip icon while lets the visitor to upload files. This comes in very handy when your house hunter wants to show our chat operator a specific kitchen tile.

Black List

In the online world everyone is exposed to phishing and scam. When such a visitor lands on your website, our floor manager can black list their IP address so that our agents can focus on the more important prospects.

Quick Phrases

Predefined messages or canned responses ensure the quality of conversation and allows the agents to quickly answer common questions asked by most customers.

Agent Avatar

Having an avatar on the chat windows is a fun way of engaging the visitors and it makes feel welcome.

Spell Check

Spell Check ensures quality of chat and lets the agents correct themselves before sending a response. When they represent they’re representing the business, professionalism can’t be sidelined.

Web Calls

Our chat operators can transfer the visitors to your manager right in the middle of the chat. This excludes the delay between sending of chat transcript and your manager opening the email to contact the prospect

Away Mode

Our chat operator can pause to take a coffee break which ensures that no chat is wasted by ringing on an empty station.

Signup for 15 Days No Obligation Trial