Subcontracting, marketing outsourcing 1 2 or outsourcing (from the English neologism: outsourcing ) is the business economic process in which a commercial company transfers the resources and responsibilities related to the fulfillment of certain tasks to an external company, a marketing company. management or subcontractor, which is precisely dedicated to the provision of different specialized services. To do this, the latter can hire only the staff, in which case the resources will be provided by the client (facilities, hardware, and software ), or hire both staff and resources. For example, a demolition company may subcontract to a waste disposal company to dispose of debris from demolished units, or a property transportation company may subcontract to a company specializing in identifying or packaging.
The associated terms relocation and border Outsources Resources imply the transfer of jobs to other countries if services are outsourced to foreign companies, or establishing a base in places outside the country. The difference lies in the relative proximity of the country in question ( border ) or its remoteness ( offshoring ).
- received criticism
- arguments in favor
- Labor Reform Mexico 2021
- See also
Outsourcing is defined as the ongoing management or execution of a business function by an external service provider. 3 The subcontracting company must transfer part of the administrative and operational control to the subcontracted company, in such a way that it can carry out its work apart from the normal relationship between the subcontracting company and its clients. Outsourcing also involves a considerable degree of two-way information sharing, coordination, and trust.
Contracting the services of an external company is not necessarily subcontracting Outsources Resources.
The organizations that offer these services believe that outsourcing requires the session of corporate responsibility to manage a portion of the business. In theory, this portion should not be critical to the operation of the business, but practice often indicates otherwise Outsources Resources. Many companies hire companies specialized in subcontracting to commission the administration of the areas most conducive to it. These include information technology, human resources, asset and property management, and accounting. Many companies also outsource user support and phone call handling, manufacturing, and engineering. In short, outsourcing is characterized by specialization not intrinsic to the core of the contracting organization. 4
Overall service costs are typically lower if outsourced, allowing many companies, from services to consumer goods, to close their own customer relations departments and outsource them to third-party companies. The logical consequence of these decisions was the subcontracting of companies in countries with lower labor costs, a trend frequently called (offshoring). Due to this demand, customer service call centers have mushroomed in India, Pakistan, the Philippines, Chile, Uruguay, Canada, and even the Caribbean. Many companies, like dell and AT&T Wireless, have gotten a bit of a bad name for their decisions to deploy resources in India and Pakistan for their technical and customer support services: one of the most recurring complaints is possible communication problems between customers and substitute staff.
A related term is out-tasking: delegating a narrowly defined portion of the business to another business, typically on an annual or even shorter contract. This normally implies continuous direct or indirect management of decision-making by the contracting party.
The word outsourcing became widely known due to the growth in the number of technology companies in the early 1990s .they weren’t big enough to maintain their own customer service departments. In some cases these companies have hired technical writers to simplify the instructions for use of their products, order the key points of information; In addition, they have contacted temporary employment agencies to find, train and hire low-skilled workers to answer the calls. These employees worked in telephone switchboards where the information necessary to assist customers was available in a computer system. On many occasions, the workers were not authorized to tell the customer that they did not work directly for the original company. In some cases, they could not even identify themselves with their real name. [ citation needed ]5
Opinions against outsourcing are based on three fundamental economic perceptions :
Subcontracted workers are not paid employees of the company that actually provides the service, so they do not have an incentive of loyalty towards it.
Workers are normally hired with a work contract, despite the fact that the task performed is usually continuous. Given the total precariousness produced and the abuse that is usually given to this contractual figure, sometimes even to carry out arbitrary dismissals, it is normal for workers to “flight” if they find a higher quality job, with which the quality of the service is usually resentful.
Outsourcing (especially followed by outsourcing or offshoring) eliminates jobs. 6
Temporary employment, subcontracting and the worsening of working conditions are having repercussions in a decrease in occupational health Outsources Resources. 7
Several cases of fraud or identity theft by employees of subcontracting companies against clients of the subcontracting companies ( Intel and Citibank in 2005) come to support the first point. This is entrenched in the fact that there is no real reason, beyond business ethics, why the same company cannot provide services to two rival subcontracting companies at the same time. This occurs especially in the case of companies that operate in a privileged legal framework or in a natural monopoly (for example, waste treatment).