Domestic vs Offshore Call Centers
Offshore. Call. Centers. These three words can often invoke negative feelings to consumers in many western nations. Much of that is justified. Some companies have implemented offshore outsourcing services in India or The Philippines incorrectly over the years. They staffed poorly trained agents with thick accents and did everything possible to avoid solving your issue.
However, times are changing and professional offshore call centers are leading the way! When utilized correctly, offshore outsourcing can provide cost effective support to clients that just wouldn\’t be available through western call centers. The combination of low costs and superior technical skills have made call centers in Asia and Latin America an invaluable tool for many businesses today.
That being said, offshore and domestic agencies both have their place in the current call center industry. Here is a breakdown:
1.) Offshore Call Center Agencies –
Call Centers in low cost like in developing countries are often great choices for the following applications:
- Consumer Lead Generation or Sales with very large targets/lists
- High Volume Inbound Customer Support
- Back Office Functions like Transcription, Chat, and Online Research
- Functions that involve low margin products/services.
- You can trust Call Center Pricing to connect you with the best onshore and offshore call centers, whether they are in Manila, Cape Town, Omaha, Prague or Sofia. We are your Call Center Outsourcing Experts!