A career in a call center
This agent-representative conducts telephone interviews for marketing and public opinion surveys Career In a Call Center. Its role is to interview members of a given population to gather information on one or more themes (consumption, health, politics, etc.).
In order to guarantee the transparency of the studies, he uses pre-established questionnaires of which he scrupulously respects the script Career In a Call Center. The interviews he conducts can last from a few minutes to over an hour.
The agents-representatives of surveys and polls work full-time or part-time, most often for the account of specialized institutes which carry out studies at the request of third parties. Their schedules are modeled on the availability of respondents, which generally leads them to work evenings and weekends.
The ideal candidate should be able to conduct surveys in both French and English, so bilingualism is required in most Career In a Call Center. Organized, he is able to communicate and enter data at the same time. Basic computer skills are therefore required: without being an experienced technician, the future agent must be comfortable with computers …
In addition, the candidate learned to remain neutral and to manage his emotions during the various reactions of the respondents. Finally, to cope with last-minute changes in schedules, he must be available and know how to adapt to the unexpected.
- Personal qualities
- Interpersonal skills
- Sense of hearing
- Patience and calm
- Team spirit
- THE WORD TO THE PROFESSIONALS
Interview with Linda Young, Interviewer at Ipsos Canada
At 32, Linda Young is an interviewer with one of IPSOS’s three call centers in Canada. Recruited last spring, she is happy to have found a job that allows her to satisfy her curiosity. ”
On the same day, I happen to chain a poll on Canadian policy in Afghanistan with a marketing questionnaire on a brand of car,” she said. As an immigrant, I like this diversity of subjects very much.
It gives me the opportunity to learn about North American culture and people’s opinions on matters of everyday life, from the simplest to the most complex. The telephone studies that Linda performs last from two to forty minutes.
Drawing on her previous experience in human resources and customer service, this holder of a master’s degree in social psychology integrated smoothly into her new work environment. “I am more and more comfortable in customer relationships and in listening to others.
Working in English for the first time is also very important to me. Finally, I learned to position myself professionally thanks to the visibility of the opportunities offered by IPSOS. Linda’s Canadian career does indeed seem to have started off on a roll… “I’ve been here for three and a half months and got promoted very quickly,” she says.
I moved to the permanent team after a month and a half, and now I am doing interviews to become a team leader. We wish Linda good luck!
- Advice to candidates
- Interview with professionals
- A career in a call center
- Call center job description
- HR – Training – Planning management
- Agent – Telemarketer
- Supervisor – Chef de Rang
- Call center manager
- Agent – Collection representative
- Polls and Investigations Officer
- Travel advisor
- Customer Service Representative
- Technical Support Advisor Agent
- The tools to apply
- Helpful Resources for Customer Service