The Best Applications for Low Cost Call Centers
Many companies have considered using low cost call centers in India, Pakistan, The Philippines, Eastern Europe or Latin America. We work with dozens of agencies in these countries and they can do a great job on various types of work. However, they aren’t a fit for every type of application. Here are some of the best uses of low cost international call centers:
1.) Outbound with Large Databases –
If you are looking for outbound and have a large, inexpensive database or list, then low cost agencies can be a great fit.
2.) Inbound Technical Support –
India & Pakistan can be a great option if you require Inbound agents with high level technical training. The universities in these countries produce massive volumes of skilled labor in engineering and computer science, perfect for technical support or help desk applications.
3.) Simple and/or Repetitive Tasks –
This type of work can be a great way to take advantage of the low costs in India, Pakistan or The Philippines. For example, data entry, transcription, internet research or simple inbound or outbound calls are great tasks to outsource offshore.
4.) Outbound Telemarketing Tests –
Do you have an unproven outbound campaign or idea? Our international low cost call centers can be a great place to test for a few thousand dollars.
5.) Consumer Customer Support –
International call centers can be a good option when you are providing high volume support for a single product or one time customers. When margin is lean without a repeat client base, cost containment should be a priority.
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