Choosing the Best Live Chat Provider for Your Business Website
In this article, we’ll help you in the decision-making process of choosing the best live chat provider for your business website.
The central question is that, is your business in need of a live chat service on your website? Most businesses would have a yes answer to this question. This is because it is a fact that to achieve long-term success of any business, providing quality customer service is imperative. Customers can spread the word about your services or products and if the support is good, it helps grow your business and customer base.
Installing a live chat service on your business website is an engaging experience for customers because it offers real-time help and an answer to queries. It helps in building customer’s confidence while boosting the conversion rate.
There are many live chat service providers in the market. The type of software you’ll need depends on the type and requirements of your business. Some of the basic principles for choosing Live Chat Software are whether you need a:
- Live Chat which is Cloud-Based or Self-Hosted
- Ease of use and integration (Onboarding)
- Whether you need a simple or multi-channel Live Chat
- Live Chat Support which is mobile friendly
- Easy Customization to include the image of brand
- Advanced Features like canned responses and file sharing etc.
- Provides a competitive and flexible pricing plan
- 24/7 Customer Support
At Real Interact, we bring a crafted and inspired approach to every project we work on. We love to work with startups because they are as passionate as we are about their products. We will help to find a solution for you. Onboarding is hassle-free, there is easy customization to include an image of your brand, we provide advanced features with cost-effective pricing and prompt response to any of your queries or changes you want to make.
Best Live Chat Service Provider
Do you know that 97% of your website traffic bounces off your website and only 1-3% visitors call you and leave their information by filling out the Web form? With new websites cropping up every day, this number keeps getting works.
Due to so many options and content available on the Internet, visitors stay on any website is not more than a few minutes. Therefore, all you have is first few seconds to grab their attention.
Real Interact is the best live chat service provider. We talk to every visitor right on your website, help them with what they are looking for. This is a tried and tested way to double your leads and then get on the phone with the visitors before they even leave your website.
Real Interact specializes in providing resources that we train after understanding your requirements and business model. Our team will be as good as your own but big enough to greet every single visitor on your website 24/7.
Managed Website Live Chat Service
Real Interact is a managed multilingual real live chat provider. We specialize in 24/7 chat operations for you and a customized solution. We’ll give you a team that’d handle chats on your behalf 24/7 real live chat. This way you don’t have to worry about talking to every visitor. Instead you just get the qualified leads.
We have a large pool of French, Spanish, Chinese, and Arabic resources that could be trained on your business model to cover your website 24/7 and convert your website traffic into leads.
Real Interact specializes in a fully managed multilingual chat solution at the call center level. We can provide resources for any volume and our guarantee is 24/7 coverage and that we greet every single visitor.
We can provide 24/7 managed website live chat service with the resources that write the languages like professionals in English, Spanish, French, German, Chinese, Arabic, Turkish but can add any other language if a client requests.
Live Chat Outsourcing
Outsourcing via Real Interact enables you to provide support to your website’s visitors via 24/7 human live chat help even for different time zones, making it convenient for you. You can easily convert the leads to sales with the help of live chat outsourcing whatever online business it may be. Outsourcing customer support is cost-effective in terms of providing extra office space, paying for support team, contracts, and HR.
Live Chat Agents
The people chatting on your website will be trained specifically as per your business model which ensures a customized experience for every prospect they chat with. When a customer has questions and the live chat operator isn’t able to answer, you lose half a chance of converting that lead. But that’s not the case with us. Customers are helped instantly or otherwise, are referred to someone who would be able to help them.
When a visitor comes to your website, they can initiate chat with a simple click on the live chat icon. Our live chat operators greet each visitor within few seconds and start a conversation. Our agents assist the visitor and gather any contact information you’ve asked us to gather. After the conversation ends, we send the chat transcript to your email(s) and send lead to your CRM.
Whether it’s the middle of the night on a weekday or break of dawn on a Sunday, whether it’s Columbus Day or Christmas Eve; live chat agents at Real Interact are always live greeting each and every visitor that lands on your website.