Inbound & Outbound Call Center Services
Appointment Handling Services
How To Get Started
You can hire our team part-time or off-hours to test the quality of Services. You can even start with one agent. Once you are satisfied, we can scale up as it’ll save you a lot of cost and associated expenses.
We have specialized call centers where we run your campaign (CS or Sales) and manage it via our Expert Training team, supervisors, managers, and QA team. before we get started we will cover all the product knowledge, Q&A and Call Handling approach with you, then we train resources before we start handling your calls and we don’t go live until you give us a go-ahead. We will send you weekly/daily reports to give you the insight for your analysis and any changes you may need based on it, etc.
Call Center Pricing
Our Pricing Plans are Cost-Effective
Why Outsource Call Center Services
Call center outsourcing is recognized worldwide by all sorts of businesses to promote and market their business. Need to outsource outbound call center services and inbound call center services has increased because it is a cost effective and a proven strategy to get more sales and also for providing better customer support.One of the most cost effective technique is to outsource call center services. That’s why many organizations outsource their telemarketing and sales department to BPOs.
Outbound Call Center Services
Outbound sales call center providers make calls to customers with an intention to improve sales of client’s products or services. At Real Interact, we have outbound sales call center with most professional and experienced call center agents who have expertise in outbound call center services. The customer care representatives that we have are industry professionals who definitely will prove to be a good return to your investment (ROI). We as an outbound call centers are focused on sales and other services include:
- Lead Generation
- Appointment Scheduling
Inbound Call Center Services
Inbound call center services function in an opposite manner than outbound call center. Inbound call center take care of incoming calls from customers and mainly deal with services and product’s support.Having inbound call center is a challenge for many businesses in terms of cost of hiring qualified staff and up keeping of infrastructure. With our call center outsourcing services, you’ll be cutting down your costs of training, facility cost and cost of insurance and many more benefits that come with it.At Real Interact, we handle calls of customers on behalf of our clients and we make it sure that the actions abide by service level agreement. Our inbound call center services include:
- Call Answering
- Technical Support
- Inquiry Handling
- Customer Support
Give us a call, send us an email or a letter - or drop by to have a chat. We are always here to help out in whatever way we can.