Description of the function & CALL CENTER SALES AGENT 

The telemarketer is an outgoing CALL CENTER SALES AGENT specialist. His job is to contact potential clients in an attempt to sell them goods and services. In a few minutes or even a few seconds, the agent must be able to identify the needs of his interlocutors through a series of targeted questions. Objectives: to convince customers of the need for the promoted product, and above all to finalize purchases.

In the call center industry, telesales is recognized as one of the most difficult jobs to perform. Agents can be perceived as “intrusive” by interlocutors who are not spontaneously inclined to listen to their arguments. We must not hide it, the refusals are numerous! However, the job allows you to develop an unfailing sense of negotiation, a sizeable asset for moving into other sales positions.

Telemarketers work full-time or part-time. Some are paid according to their results. Their hours are based on the availability of the people contacted. The centers that target an individual clientele are overflowing with activities in the evenings and on weekends; those aimed at professionals exercise more during the day.

Specific Skills

The first seconds of a conversation between the telemarketer and the potential customer and CALL CENTER SALES AGENT  determine the success of the call, and therefore of the sale. To maximize your chances of success, therefore, you must have excellent communication skills.

Your ability to exceed goals and your talent for negotiation are recognized. Selling a product is a challenge you love to take on.

In all circumstances, you know how to remain precise and polite. Better not to stammer or get angry with a client.

In terms of training, a high school diploma is a minimum. Graduates in sales techniques or commerce are preferred. Finally, bilingualism is one of the requirements of many telesales centers in Quebec.

  • Personal qualities
  • Interpersonal skills
  • Sense of hearing
  • Precision
  • Calmed down
  • Initiative
  • Self-confidence

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